CQM is a framework to tackle call quality problems - you can modify or extend it to address the particular conditions on your network. CQM divides a Lync / Skype for Business implementation into ten discrete areas that impact quality, defining targets and a remediation plan for each one. You can use the CQM scorecard to implement the Call Quality Methodology, a holistic way to systematically define and assert call quality based upon the methods outlined in the Networking Guide. Microsoft Call Quality Methodology Scorecard, v1.5 (.zip download) CQM Poster for Skype for Business CQM Poster for Lync 2013Īn updated version of the Microsoft Call Quality Methodology (CQM) Scorecard for Lync Server and Skype for Business Server 2015. The tools to manage these services are both flexible and powerful. Skype for Business Server 2015 communications software (formerly Lync Server), offers instant messaging (IM), presence, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Summary: Learn about the service management tools in Skype for Business Server 2015.
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